Refunds & disputes
Full refunds plus compensation when a seller fails to deliver, staff verification before every handover, and a 7-day window for post-delivery issues.
What if the seller never delivers the card?
You don't need to do anything. Sellers have 7 days to drop the card off for verification. If they miss the deadline, we cancel the order and you are refunded in full, plus 4% of the price as compensation credits — no claim to file.
Is every card checked before it reaches me?
Yes — our staff check each card against its listed condition at drop-off. If a card fails verification (wrong card, misdescribed condition, suspected counterfeit), the order is reversed and you are refunded — before the card ever reaches you.
What if a card I received was misdescribed or damaged?
Contact us within 7 days of receiving the card and we will make it right. Please include:
- Your order ID (find it on your Orders page)
- Photos of the card showing the issue
- A short description of what's wrong
We review the case against our verification records and may reverse the transaction, issue a partial or full refund, or take other corrective action. See section 6 of our Terms of Service.
How are refunds paid?
Refunds go back to your card first: whatever portion of the order was paid by credit card is returned to that card (allow a few business days for your bank to post it). Any remainder — including payments made via AlipayHK / Alipay — is returned as store credits.
Change of mind? Because singles are market-priced, we do not accept change-of-mind returns once an order is completed.