Refunds & disputes
Automatic full refunds when a seller fails to deliver, staff verification before every handover, and a 7-day window for post-delivery issues.
What if the seller never delivers the card?
You don't need to do anything. Sellers have 7 days to drop the card off for verification. If they miss the deadline, the order is cancelled automatically and you are refunded in full.
Is every card checked before it reaches me?
Yes — our staff check each card against its listed condition at drop-off. If a card fails verification (wrong card, misdescribed condition, suspected counterfeit), the order is reversed and you are refunded — before the card ever reaches you.
What if a card I received was misdescribed or damaged?
Contact us within 7 days of receiving the card and we will make it right. Please include:
- Your order ID (find it on your Orders page)
- Photos of the card showing the issue
- A short description of what's wrong
We review the case against our verification records and may reverse the transaction, issue a partial or full refund, or take other corrective action. See section 6 of our Terms of Service.
How are refunds paid?
Refunds go back to your card first: whatever portion of the order was paid by credit card is returned to that card (allow a few business days for your bank to post it). Any remainder is returned as store credits.
Change of mind? Because singles are market-priced, we do not accept change-of-mind returns once an order is completed.